96m Casino Privacy Policy – How We Protect Your Personal Data

Welcome to the Privacy Policy 96m Casino. This document is a binding agreement between you and 96m Casino regarding how we handle the personal information you provide to us when using our platform, services, or website at https://96mcasino.best.

We at 96m Casino understand that your trust in us is not freely given — it must be earned through consistent and transparent action. This Privacy Policy is written in plain language that is easy to understand, free from confusing technical or legal jargon. We want you to genuinely know what happens to your information, not simply click "Agree" without reading.

This policy applies to all registered members, website visitors, and anyone who interacts with the platform 96m Casino in any capacity — whether registering an account, making a deposit via Touch 'n Go or DuitNow, betting on Malaysia Super League football, playing live casino, or simply browsing our website. By continuing to use our platform, you agree to the terms set out in this Privacy Policy.

96m Casino collects two main categories of data: data you provide directly to us, and data collected automatically as you use our platform. Below is a detailed explanation of each category:

Data You Provide Directly

• Registration information: Full name, national identification number (for KYC verification), mobile phone number, email address, date of birth, and chosen password.
• Financial information: Details of the payment method used for deposits — your Touch 'n Go, GrabPay, Boost, or ShopeePay e-wallet account number, your DuitNow account number, or FPX details from Maybank2u or CIMB Clicks. Note: This sensitive information is not stored directly on our servers — it is processed through a secure payment gateway.
• Identity verification documents: Copies of your identity card, passport, or other documents requested as part of the KYC (Know Your Customer) process.
• Communications: Any messages, emails, or live chat records you send to the 96m Casino support team.

Automatically Collected Data

• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and network connection details.
• Behavioural data: Pages visited, games played, time spent per session, login frequency, betting history, and general platform usage patterns.
• Transaction data: A complete record of all deposits, withdrawals, bets, and winnings, including the date, time, and payment method for each transaction.
• Cookies and tracking technologies: Data collected through cookies, tracking pixels, and similar technologies as described in Section 8.

96m Casino uses the data collected solely for the following purposes. We do not use your data for any purpose other than those stated below, except with your explicit prior consent:

• Account management: Creating and maintaining your account, processing registrations, verifying your identity (KYC), and enabling secure login to the 96m Casino platform.
• Transaction processing: Verifying and processing deposits made via Touch 'n Go, GrabPay, DuitNow, FPX, and other methods, as well as handling withdrawal requests to your Malaysian bank account or e-wallet.
• Service delivery: Enabling you to access and enjoy all 96m Casino games and services, including Live Casino, football betting, poker, roulette, and baccarat.
• Customer support: Handling enquiries, complaints, and assistance requests submitted to the 96m Casino support team via live chat or email.
• Security and compliance: Identifying and preventing fraud, money laundering, unlawful activity, and ensuring compliance with applicable laws and regulations.
• Platform improvements: Analysing usage patterns in aggregate (not at an individual level) to understand how the platform is used and make improvements that benefit all members.
• Service communications: Sending important notices relating to your account, policy updates, or relevant technical information. These are not marketing emails — they are necessary service communications.
• Marketing (with consent): Sending promotional offers, bonuses, and information about new games — but only if you have consented to receive marketing communications. You may unsubscribe at any time.

96m Casino does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. This is a firm and unchanging policy. However, there are limited situations where we need to share your data with certain third parties in order to operate our platform:

• Technical service providers: Companies that provide technical infrastructure such as cloud computing services, payment processing, and performance analytics. All such providers are bound by strict data protection agreements and may only use your data for purposes we have specified.
• Payment gateway: When you make a deposit or withdrawal, the necessary transaction details will be shared with approved payment gateway providers. This is a technical requirement for processing transactions and is protected by industry payment security standards.
• Game providers: To give you access to games from third-party providers within the 96m Casino platform, basic account information may be shared with those game providers as required. They operate under their own privacy policies, which also comply with industry standards.
• Legal authorities: 96m Casino may be required to disclose member data to relevant authorities — such as law enforcement agencies or courts — when mandated by a valid court order or applicable law. In such circumstances, we will comply with our legal obligations.

In all data sharing situations described above, 96m Casino ensuring your data is only shared to the extent necessary for the stated purposes and is protected by appropriate contractual agreements.

We implement comprehensive technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. The following are the key security measures put in place by 96m Casino:

• Encryption in transit: All communications between your device and 96m Casino's servers are protected by TLS (Transport Layer Security) protocol with 256-bit encryption — the same security standard used by leading financial institutions worldwide.
• Encryption at rest: Sensitive data stored in 96m Casino's databases is encrypted using high-grade encryption algorithms. This means that even in the unlikely event our servers were compromised, your data would remain unreadable.
• Role-based access control: Only staff with a legitimate operational need are granted access to specific data categories. All access is logged and continuously monitored by automated security systems.
• Regular security testing: The 96m Casino platform undergoes regular penetration testing and security audits conducted by independent security firms to identify and address any vulnerabilities before they can be exploited.
• Fraud prevention: An automated fraud detection system monitors all transaction activity on 96m Casino in real time to identify suspicious patterns and provide early alerts.
• Two-factor authentication (2FA): We encourage all members to enable two-factor authentication on their 96m Casino account as a significant additional layer of protection.

While we implement all reasonable security measures in line with industry standards, no system can guarantee absolute security. You also play an important role in protecting your account — use a strong and unique password, never share your login credentials, and contact us immediately at support@96mcasino.best if you suspect any suspicious activity on your account 96m Casino you.

96m Casino retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law. General data retention period guidelines are as follows:

• Active account data: For as long as your account remains active and for a reasonable period after closure, taking into account relevant legal and operational requirements.
• Financial transaction records: Minimum 7 years from the date of the transaction, in line with applicable anti-money laundering and financial reporting legal requirements.
• Support communication records: Up to 3 years from the date of your last interaction, for reference purposes and to facilitate dispute resolution should any arise in the future.
• Technical logs and security data: Typically between 12 and 24 months, depending on the security and operational requirements of the 96m Casino platform.
• Marketing data (where you have given consent): Until you withdraw your consent to receive marketing communications from 96m Casino.

When data is no longer required and there is no legal obligation to retain it, 96m Casino will securely delete or anonymise that data using methods that ensure it cannot be recovered or re-identified.

As a member 96m Casino, you have certain rights regarding your personal data. We fully respect and facilitate the exercise of these rights:

To exercise any of the rights above, please contact our privacy team 96m Casino at support@96mcasino.best, clearly stating your request and account details. We will acknowledge receipt of your request within 5 business days and process it within 30 business days. This service is completely free of charge.

96m Casino uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit our website. Below are the types of cookies we use and their respective purposes:

You can manage your cookie preferences through your browser settings at any time. However, disabling essential cookies may affect the functionality of the platform 96m Casino. In addition to cookies, we also use technologies such as web beacons and local storage for purposes similar to those of analytical and functional cookies.

If you have any questions, concerns, or requests relating to this Privacy Policy or how 96m Casino handles your personal data, our team is ready to assist you through the following channels:

• Email: support@96mcasino.best — for privacy enquiries, data access requests, or complaints related to personal data protection. Typical response time: under 2 hours during office hours.
• Live Chat: Available directly within the 96m Casino platform, operating 24 hours a day, 7 days a week. Ideal for immediate enquiries or issues requiring a quick resolution.

When contacting us regarding data privacy, please provide your account number or registered email address to help us verify your identity and respond to you more efficiently.

Amendments to This Privacy Policy

96m Casino reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When we make material changes, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a prominent notice on the main page of the 96m Casino platform.
• Sending email notifications to all active members explaining the changes made.

We encourage you to review this Privacy Policy periodically. Continued use of the 96m Casino after the effective date of any changes will be considered your acceptance of the updated policy.